{"xsrfToken":"69dc6f2a9d330d034782a9943f15a4cdbb89c1ab_lout","branding":{"id":"50","key":"dshc","name":"Dentbird Subscription","portalBaseUrl":"/servicedesk/customer/portal/50","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/50/30","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bac6cf","headerLinkHoverBGColor":"#bac6cf","headerBadgeColor":"#bac6cf"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0e8db56d-b216-4e93-8a88-83b5625e8cd7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDE4YWRiZi02ZjgyLTQ5OGYtYTA1OC02YjJmZTA1ZmQwOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlOGRiNTZkLWIyMTYtNGU5My04YTg4LTgzYjU2MjVlOGNkNyI6WyJyZWFkIl19LCJleHAiOjE3NDg0MjAxMTksIm5iZiI6MTc0ODQxOTUxOX0.O7acK3LdjW8CniyfdN5CfUrKV2jIIwxN1gY0Fab0MXM&client=6d18adbf-6f82-498f-a058-6b2fe05fd090&mode=fit","logoId":"0e8db56d-b216-4e93-8a88-83b5625e8cd7","isLogoAvailable":true,"helpCenterTitle":"Dentbird Help Center","sharedPortalName":"Dentbird Help Center","userInitialAnnouncementHeader":"We're here to assist you!","userInitialAnnouncementMessageWiki":"<p>Explore our guides, and support resources to get the help you need.</p>","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Dentbird Help Center","sharedPortalName":"Dentbird Help Center","announcementHeader":"We're here to assist you!","announcementMessage":"Explore our guides, and support resources to get the help you need.","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0083ca","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d5e95bc5-13c6-4dcb-872f-cf5b19988153/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDE4YWRiZi02ZjgyLTQ5OGYtYTA1OC02YjJmZTA1ZmQwOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1ZTk1YmM1LTEzYzYtNGRjYi04NzJmLWNmNWIxOTk4ODE1MyI6WyJyZWFkIl19LCJleHAiOjE3NDg0MjAxMTgsIm5iZiI6MTc0ODQxOTUxOH0.0JXgIW3PWVilrRDNftwmZBppUQyeBCC54WGHacfpOSY&client=6d18adbf-6f82-498f-a058-6b2fe05fd090&height=300&mode=fit","bannerMediaApiFileId":"d5e95bc5-13c6-4dcb-872f-cf5b19988153","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"50","key":"dshc","projectId":10260,"serviceDeskId":50,"name":"Dentbird Subscription","description":"<p>If you have any questions about Dentbird Subscription, please visit here.</p>","portalBaseUrl":"/servicedesk/customer/portal/50","reqTypes":[{"id":"327","name":"Additional seats","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.<br> <b>Note: Upgrading your plan or adding seats will incur additional costs based on the <a href=\"http://dentbird.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dentbird Pricing</a></b></p>","callToAction":"Additional seats","introHtml":"<p>Add more seats to your existing subscription.</p>","icon":10748,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[71],"key":""},{"id":"328","name":"Cancel Subscription & Refund","descriptionHtml":"<p>This request type is <b>for subscriptions, NOT for remaining credits</b>. For information regarding remaining credits, please visit the <a href=\"https://imagoworks.atlassian.net/servicedesk/customer/portal/50/group/71/create/332\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">page</a>.<br> Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.<br> <b>Please review the <a href=\"https://imagoworks.gitbook.io/refund-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Refund Policy</a> carefully before submitting your refund request.</b></p>","callToAction":"Cancel Subscription & Refund","introHtml":"<p>Cancel your subscription to stop future renewals and payments.</p>","icon":10512,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[71],"key":""},{"id":"331","name":"Invoice","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.</p>","callToAction":"Invoice","introHtml":"<p>Request an invoice for your subscription payments.</p>","icon":10792,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10792","groups":[71],"key":""},{"id":"325","name":"Other questions","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.</p>","callToAction":"Other questions","introHtml":"<p>Have other questions? Reach out to us for assistance.</p>","icon":10807,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[71],"key":""},{"id":"332","name":"Request for Conversion of Remaining Credits to Subscription","descriptionHtml":"<p>This page allows users with remaining credits to switch to the subscription model. For more details, please refer to the email that was sent.<br> By switching, you'll enjoy even more benefits, so we encourage you to consider transitioning to a subscription first. <br> If you still wish to request a refund, please visit the <a href=\"https://imagoworks.atlassian.net/servicedesk/customer/portal/10/group/19/create/10527\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Refund</a>.<br> Additionally, please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.</p>","callToAction":"Request for Conversion of Remaining Credits to Subscription","introHtml":"<p>Submit this request to convert your remaining credits into a subscription plan. <br> If you apply, your subscription period will be determined based on the amount of remaining credits</p>","icon":10769,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10769","groups":[71],"key":""},{"id":"329","name":"Resume subscription","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.<br> <b>Note: Resuming your subscription will incur costs based on the <a href=\"http://dentbird.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dentbird Pricing</a></b></p>","callToAction":"Resume subscription","introHtml":"<p>Reactivate your subscription.</p>","icon":10751,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10751","groups":[71],"key":""},{"id":"326","name":"Upgrade subscription plan","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.<br> <b>Note: Upgrading your plan or adding seats will incur additional costs based on the <a href=\"http://dentbird.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Dentbird Pricing</a></b></p>","callToAction":"Upgrade subscription plan","introHtml":"<p>Enhance your current plan to unlock more features and benefits.</p>","icon":10772,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10772","groups":[71],"key":""},{"id":"321","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"330","name":"Subscription refund","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the \"Email Confirmation To\" field, instead of your Dentbird ID.<br> <b>Please make sure to <a href=\"https://imagoworks.atlassian.net/servicedesk/customer/portal/50/group/71/create/328\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cancel your subscription</a> and review the <a href=\"https://imagoworks.gitbook.io/refund-policy\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">refund policy</a> before requesting a refund.</b></p>","callToAction":"Subscription refund","introHtml":"<p>Request a refund for your subscription based on our refund policy.</p>","icon":10736,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10736","groups":[],"key":""}],"reqGroups":[{"id":71,"name":"General"}],"orderMapping":{"71":[332,326,327,328,329,331,325]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":50,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DSHC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDE4YWRiZi02ZjgyLTQ5OGYtYTA1OC02YjJmZTA1ZmQwOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDg0MjA3MTgsIm5iZiI6MTc0ODQxOTUxOH0.dS25JIPvBtFq6AfjUkJ8cXLvP8LhpKfHYtmSVuevMHI","targetCollection":"upload-project-10260","endpointUrl":"https://api.media.atlassian.com","clientId":"6d18adbf-6f82-498f-a058-6b2fe05fd090","tokenDurationInMins":20}},"reqCreate":{"id":325,"projectId":10260,"form":{"name":"Other questions","descriptionHtml":"<p>Please enter the email address where you wish to receive notifications in the "Email Confirmation To" field, instead of your Dentbird ID.</p>","callToAction":"Other questions","intro":"<p>Have other questions? Reach out to us for assistance.</p>","instructions":"<p>Please enter the email address where you wish to receive notifications in the "Email Confirmation To" field, instead of your Dentbird ID.</p>","icon":10807,"iconUrl":"https://imagoworks.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Dentbird ID","description":"Enter your Dentbird account.","descriptionHtml":"<p>Enter your Dentbird account.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question about subscription.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/50/create/325","requestValidateBaseUrl":"/servicedesk/customer/portal/50/validate/325","calendarParams":{"firstDay":0,"date":"2025-05-28T08:05:19+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDE4YWRiZi02ZjgyLTQ5OGYtYTA1OC02YjJmZTA1ZmQwOTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDI2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDg0MjA3MTksIm5iZiI6MTc0ODQxOTUxOX0.sF2_3RFpzIqfFUTJhQY8M-7WxRkS2osbETgNOAOa_Jo","targetCollection":"upload-project-10260","endpointUrl":"https://api.media.atlassian.com","clientId":"6d18adbf-6f82-498f-a058-6b2fe05fd090","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}